How can we help?

1. Make sure both people are using the current App Store version of Aurora.
2. Enter the complete code without extra spaces. Letter case does not matter.
3. Use a different Apple ID for each person; an account cannot join its own cycle.
4. An invite accepts only one partner. If it was already used, the cycle owner can open Profile → Disconnect partner to create a fresh code.

1. Open iPhone Settings → Notifications → Aurora and turn on Allow Notifications.
2. Open Aurora once after changing the setting so the app can register the device again.
3. Confirm that the partner connection is active in Profile.
4. Check Focus modes and Scheduled Summary if alerts arrive silently or late.

Aurora currently sends partner alerts for mood updates and completed daily quizzes. Notification delivery also depends on Apple and Expo services.

• Add: as the cycle owner, use the center add button and choose the period dates.
• Edit or delete: open Calendar → Edit Period, choose a saved period, then save the new dates or delete it.
• Partner accounts: partners can view cycle information but cannot add, edit, or delete periods.

Check that your most recent period dates are correct and edit them if needed. Aurora estimates phases from saved period dates; bodies and cycles vary, so an estimate can differ from what happens.

Do not use Aurora for contraception, diagnosis, or treatment. Speak with a qualified clinician if you have a health concern.

Each person answers the same three daily questions. Results become available after both people finish. If only one person answers, that person can see the available result after the quiz date has passed. A new quiz unlocks after midnight.

1. Open Profile → Ads.
2. Tap Restore purchase.
3. Make sure the iPhone is signed in to the Apple ID that made the purchase.
4. Restart Aurora after a successful restore.

If it still fails, contact support with the error message and purchase date. Do not send payment-card details.

When Google’s consent system requires a privacy entry point for your region, Aurora shows Profile → Ads → Privacy choices. You can also review iOS privacy settings. Aurora requests non-personalized banner ads and does not send period dates, moods, partner details, or quiz answers to Google Mobile Ads.

The former partner loses future in-app access to the shared cycle. The cycle owner receives a fresh invite code and can connect someone else. Disconnecting cannot recall information the former partner already saw or captured outside Aurora.

1. Open Profile.
2. Under Account, tap Delete account.
3. Read the warning and confirm deletion.

This permanently requests deletion of your Aurora account and associated server-side app data and cannot be undone. Apple, RevenueCat, or other processors may retain purchase or legal records under their own policies.

After Aurora confirms deletion, remove the remaining Apple authorization from iOS Settings → your name → Sign-In & Security → Sign in with Apple → Aurora → Delete. Aurora shows this path in the deletion confirmation because it does not retain an Apple token it can revoke automatically.

If you cannot access the app, email akos@famescale.co from an address associated with your request. Identity verification may be required.